The leader of a successful leader has a strong communication capability. Of course, there were leaders who went up to the highest positions and did not have such skills, but they probably did not last long. This point has been illustrated recently when I heard an NPR program on the failure of Wall Street's big banks. When Congress overwhelmed the leaders of these institutions about why it did not take the risky investments that eventually failed, their answers were just the same and very simple – we did not know. It was their job to know and no one told them or did not receive the data they had access to. They did not flag for flags; nobody asked anybody said it. This is certainly a collapse of communication that can have a wide negative impact.

What is communication? Communication in life is the culmination of every successful – and not so successful – relationship. According to the Webster dictionary, communication is the process of transferring information from one entity to another. Communication processes are signal-mediated interactions between at least two agents that contain the repertoire of signs and semiotic rules. Communication is usually "mediating or exchanging thoughts, opinions or information in the form of speech, writing, or signs". Though there is such a one – way communication, communication is more perceptible than a two – way process in which the exchange and development of thoughts, feelings or ideas (energy) moves towards a mutually agreed goal or direction;

Why is communication important? Often, you want to send a message or want the recipient of the message to understand our messages in the same sense as we convey it. For example, take the company's need to increase the cost of health insurance. Often, it is transmitted through a written document during the open enrollment period. The worker's reaction is generally angry with the company to get more money for healthcare. The downside is that the company does not share the amount of information it needs to help the employee understand how the costs of increasing health insurance costs affect the company and their contributions. The company must provide a full compensation statement to the employee at the time that all employees can see how much the company invests as a private individual. Each employee gives a clear, individualized picture and tells the employee that raising the cost will change the reception of the message. He will still be angry, but he will focus on the right criminal responsible for accruing costs, which is the insurance and medical companies, not the employer. Effective communication helps to let the message reach its goals and help the reader of the message to get the desired answer. Effective communication helps organizations to keep in touch with their customers and employees; the transmission of information can effectively help avoid disputes about misunderstanding.

4 types of communication. I used to work with someone I used to call "screaming". Every day he goes into the halls and knocks on the door and says, "Do you have a minute?" After an hour and a half, you're still sitting there and I learned very quickly that my body language can help prevent this activity without being rough or out of sight when Mr. Chatter appeared in the door and said, "Do you have a minute?" I started to walk in the door before I replied and I would put my hand in the "stop" mode, I would say, "I'm actually in the middle of now, can I get you to the calendar later today?" The answer always said, "Oh, no, I came to thank you. "This one movement changed the whole dynamic of conversation: there are four types of communication: verbal, non-verbal, written and visual.

Verbal Communication: Verbal communication involves voices, words, language and speeches, sound and gestures are originally spoken in many languages, the basis for language formation is: gender, class, occupation, geographic area, age group and other social elements Conversation is an effective way of communication and can again be divided into two types of interpersonal communication and public speaking Good oral communication is an inseparable part of business communication In a business, people of different ages, cultures and races A high level of oral communication is essential for business meetings Deal in Business Communication Self-confidence plays a vital role, Communication skills can lead to success. Public speech is another verbal communication in which a group of people must be targeted. Preparing for effective speech is important. In public speaking, speech should be prepared depending on the type of audience. The contents of your speech should be authentic and have sufficient information on the topic of public speaking. The main points of speaking should be highlighted and these points should be given in the correct order. A number of public speaking techniques have to be applied and these techniques must be practiced for effective speech.

Non-verbal communication: Non-verbal communication involves physical communication modes such as voice, touch, smell and exercise. Creative and aesthetic non-verbal communication features singing, music, dancing and sculpture. Symbols and sign languages ​​are included in non-verbal communication. Body language is not a verbal communication mode. Posture and physical contact mediates a lot of information. Posture is very important when someone is speaking in word. Folded arms and criss-cross legs are one of the postural signals. Physical contact, such as shaking, pressing, knocking, and touching the hand, expresses the feeling of intimacy. Facial expression, gesture and eye contact are all different ways of communication. Reading facial expressions can help you better understand a person.

Written Communication: Written communication writes the words you want to communicate. Good written communication serves business purposes. Written communication is practiced in many languages. Emails, reports, articles, and reminders are a few ways to use business communications. We can often edit and modify the written message before forwarding it to the other party to whom the communication intends. This is one of the most important advantages of writing as the most important communication tool for business. Written communication not only serves business but also informal communication goals. Mobile SMS is an Example of Informal Written Communication

Visual Communication: The last type of communication between the four types of communication is visual communication. Visual communication visually displays information such as topography, photography, signs, symbols, and designs. Television and video clips are the electronic form of visual communication

What is your communication style? I come from a family where it can be considered a direct warrior. For me honesty is the best policy and the only way to be honest is to be direct. Of course, this eventually causes me, my mother and siblings to conflict, because they rather agree with the person and disagree behind the scenes. My style is straightforward and its style is harmonious (by a little passive aggressiveness, but this is a new blog!) I changed my style to reduce conflict and I learned to feather. Does it always work? No, but it has reduced stress and those around me. It is very important to know your communication style and to recognize the style of others so that you can flexibly learn in your message without jeopardizing it and drastically reduce the possibility of misunderstanding. I found an interesting article that contained some critical information about the communication style: The 21 most important English words:

The two most important words:

Thank you

The three most important words: 19659002] All Forgiven

The four most important words:

What do you think

The five most important words:

Good job

The six most important words:

I want to know better for you to understand better.

The least important word:


The power of hearing: There is nothing that makes effective communication faster than one party who does not actually listen to the other. with the financial support office of the University of Michigan where the child is attending school and all the people she has been involved in at the office since her child was first involved in 2009 was a short, rough and robust federal guide to student support. Obviously, there is a budget to which they are joining, and it is not out of the box that completely eliminates him as a financial aid when he attended the West Michigan University years ago. HIs understood that the financial support office exists to help the student find a way to fund education if there is no money from his pocket to cover the full cost. The staff of the Financial Support Office of the University of Michigan clarify words and non-verbal communication that their mission is to limit the amount of funds intended for each student to meet a secret budget target. He has repeatedly tried to explain this to the head of the department and every time he turned it around and blamed him for misunderstanding the counselors or not following the guidelines or taking into account the context. She never acknowledged that she heard what my client said or was trying to help her find financial resources to help her cover the $ 26,000 annual school costs. The child asked, "How can I find more money to go to school?" The counselor replied: "The marriage, the baby, the bond with the military or the death of your parents." He said, "None of these are a remote option to which he replied:" Well, maybe you should choose a school that was more affordable to you. "The child worked hard to accept the U of Mt. The counselor actually gave him the federal guidelines of student aid, but this is the way he totally objected when my client brought it to the department manager. He was very defensive and blamed the whole problem for me because I did not accept that these guidelines, but that's not the point, but there is a good way and a bad way to say no, exactly what they told her that they were getting more and more aid and the last exchange was my client with the head of the department, he said, "Please apologize for any response you feel is inappropriate." My client did not feel the answers were incorrect, they fully understood Federa's guidelines , and repeatedly and robustly repeated them again and again, the point is missing. The wrong recall of my client and his son is clear he had shown that he never listened to what I was trying to say and did not hear my client. This is an unfortunate gap between a parent and a major institution's main function.

Conflict Management: According to my client's contradiction with the U of M Financial Aid Office, the underestimated. There was a significant breakdown of communication, one sure he would pay the price later – literally. The normal part of life, however, is a situation in which every two or more people are exchanging information, in the event of a conflict or conflict of interest. The key is how to deal with conflicts and find a successful solution. In the Financial Assistance Service, my client agreed to disagree with what they are getting and find another source to cover the tuition fees. The head of the office will never get what they told him and he can live with it, that loss. There are several effective ways to end a tense situation and a successful thing to decide – what can you live and what you do not want to move? Understanding conflict and designing weapons with tools to think through and resolve is key to developing a proper way of thinking until this happens. My client's situation was unfortunate, but not personal and I guarantee that he is not the first and will not be the last one to experience a brick wall in the U of M Financial Assistance Service. Removing emotions and resolving the situation helped to make a reasonable conclusion.

How does attitude towards communication work? Every attitude consists of a combination of emotions, convictions and evaluations. Behavior refers to the reactions or actions of an object or organization, and attitude is predicting behavior. Convincing communication alters attitudes, which then influence behavior, thereby creating a more productive environment. Convincing communication openly seeks to persuade the other to change their behavior and only works if the source is credible and reliable. Trust and credibility are important for your colleagues and other critical relationships. The key to persuading is to clearly identify learning, then to support reasoning and obtain the consensus of others.

Define and Receive Feedback: Feedback is a kind of communication we give or receive. Sometimes feedback is called "criticism," but it seriously limits its meaning.

It is a way of feedback that people know how effective they are in trying to reach or how they are affected. This gives people the ability to learn how to influence the world around them and help us to become more effective. If we know how other people see us, we can solve the problems we communicate with and interact with. Of course, there are two sides: giving feedback and receiving it.

Feedback: Some say feedback is considered pure criticism and they do not want to hear it. Others mumble spiritually; to strengthen their worthlessness. Yet others just want to hear the praise, but nothing can point to imperfection. Of course this is not the case for everyone. Some people are willing to receive and look for feedback, even if they are sometimes annoying because they believe they can grow. It will come to you to think that feedback will harm you or make a profit.

This does not mean that we always have to accept the feedback or sometimes in a given way. We all have the right to refuse the feedback and we can expect feedback in a respectful and supportive manner. But it is contradictory in all positive and open ways of accepting feedback; in a negative and closed manner that feedbacks feedback and preserves it.

Negative / Closed Style

Defensive: Protects your personal acts, often opposes feedback. Attack: verbally attacks the feedback and reverses the table. Ignores: Rejects the accuracy or fairness of the feedback. It does not respect: the loudspeaker is cushioned by the loudspeaker or the loudspeaker has the right to give feedback. Closed: ignores feedback and silently listening. Inactive listening: Do not attempt to "hear" or understand the meaning of feedback. Rationalization: Find an explanation of feedback that dissolves personal responsibility. Patronizing: watching, but showing little interest. Surface: Listen and agree, but it gives the impression that feedback will have little effect.

Positive / Open Style

Open: Watching frequently without interruptions or objections. Sensitive: willing to hear what they say without turning the table around. Acceptance: Rejects the feedback without being denied. With Your Honor: It recognizes your voice and the speaker's right to say so. Engaged: Has a good connection with the loudspeaker, if necessary, for clarification. Active Listening: Listen carefully and try to understand the meaning of the feedback. Careful: Try to understand the personal behavior that leads to feedback. Interest: you really are interested in feedback. Honest: you really want to make personal changes.


Returns the other end of the feedback. Some people give feedback with pleasure; Finally, it is easier to give advice than to buy. Some people use feedback as a weapon or offer tit-for-tat. For others, feedback is a great way to be critical. The delivery of feedback is as important as you accept because it is in a very negative way. To be effective, you must set it up, be sensitive, and be honest with your feedback. As well as positive and negative approaches to accept feedback, there are also ineffective and effective ways to do so.

Ineffective / Negative Service

Attack: Strong blow and aggressive, focusing on the other's weaknesses. Indirect: Feedback is uncertain and questions are addressed rather than directly addressed. Not sensitive: it is less concerned about the needs of another person. It does not respect: feedback is disappointing and is offensive. Rationale: feedback feedback rather than behavior, rather judgment of personality. General: It is about widespread questions that can not be easily defined. Poor timing: shortly after the incentive event or in the worst possible time. Impulsive: without thinking, with little attention to the consequences. Selfish: The feedback meets the needs of the donor, not the needs of the other person.

Effective / Positive Delivery

Sponsorship: Not delivered in a threatening and promising way. Direct: The focus of the feedback is clearly stated. Sensitive: Delivered sensitized to the other person's needs. It must be borne in mind: feedback is not violated or destroyed. Descriptive: focuses on personality instead of personality. Specific: feedback focuses on specific behaviors or events. Healthy timing: to be delivered as soon as possible to the upcoming event. Thoughtful: he thought rather than impulsive. Helpful: Feedback should be valuable to the other person.

The Importance of Feedback

Feedback is important for people who want honest relationships. The powerful and important means of communication, the feedback of feedback, connects us and our behavior with the world around us.

Communication and the Digital Age: Communication Bans are made to a variety of tools among people; SMS, Facebook, Twitter, instant messaging, voicemail and email to name a few. Stephen Covey's Time Management Program claims to be a master of technology as the technology of leasing is our master. I recently participated in a baseball game and when I looked around at the stadium, I saw a man who watched their cell phone. They wrote, photographed, uploaded them to Facebook, they talked – it was the new era of mass media blitz. I often get instant messages from customers and potential customers who ask for profound questions to change and are simple answers. It will be difficult to be an effective communicator in the digital age unless we learn how to use these tools convincingly and appropriately. My client has an employee who keeps e-mails running. My client constantly complains about the staff who feels he is fighting and abrasive. I advised her to sit down with the worker, show her copies of inappropriate emails, advise her for a 24-hour "cooling" period, and then first review the emails with someone you can trust before coming to the send key. A month later, the client reported that 9 out of 10 emails were discarded before sending. Workers have learned the ability to not respond via email to other communications that annoyed him. It is particularly important in this economic environment where we do much more with less, and tensions are great.

Ask yourself the following questions:

How would your professional and personal life change if you could successfully master these basic skills? Do you allow yourself to not invest in improving communication? You will be surprised by the shocking turn your life knows how to communicate efficiently and successfully. Did you know that the most important tool for a company or client is someone who communicates effectively, someone who can influence and persuade others? Communicate successfully and effectively to influence others or just talk

i. 2007, Stoney deGeyter; Pole Position Marketing. ii. 2009, Phil Rich, Ed.D., MSW, DCSW; Self-help magazine

Source by Terri Kern

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