Anyone who has ever worked as a police officer or substitute officer knows the following: This is the body or brain that transposes the day. They also know that you must use both (occasionally) if you succeed in your work.
Those in the corrective profession know that in most cases – and not every time – physical clashes are the result of our activity. Now I understand that some may disagree with this, but this is a tough reality. Where are we going to go wrong, leading to this type of confrontation? Communication
There are only two ways to communicate with people: verbal and non-verbal. Most of our communications (about 85-87%) are made through body language. We all know that if someone is nervous, happy, crazy, angry, indifferent then the point. When our body language tells us one thing, and our mouth says we have another problem. At the Prison Service we do not have the luxury of any firearms, Tasers or any other type of intermediate weapon. If so, trust me if I tell you that the others are very jealous! What is left of the others? Mouth / Brain Combination and Hand
True, some people have lost all important links between their brains and mouths (also called verbal diarrhea), but in most cases the others are still intact. As an instructor, I always ask my students about the question: "What is the difference between the corrector and the offender?" According to expectations, the answers are varied: "We will go home at the end of the day!" "We did not kill anyone!" "We did not hurt anyone," and the list goes on. Then I pause and re-ask the question. Then they look at me with a confused face. I'll get them back: "Although you're right, we did not kill or kill anyone and come home late at the end of the day, the only difference between them being caught and not." Then I ask, "Whoever in this classroom never did anything someone currently does not have a local, county, state or federal penitentiary institution? " There are no hands up …
Remember, I said, "they never did anything in their lives …" all of them. Whether your child or adult has stolen something (office supplies for anyone?), They're still sneaking. I got home with friends and said, "I should not have gone home!" (We've heard the slogan "The ruthless driving drunk driving") got the point.
Now that we have established that they are the same for us, create another important fact: not everyone who is imprisoned behind the rest of their lives. They will get out and become their neighbors.
Remedial departments across the country relocated the old era to the modern era: Rehabilitation and Reintegration. If we look at the mission statement, we probably see a common theme: public security, pro-social behavior, reintegration, and rehabilitation.
For effective integration and rehabilitation we need to do one thing: communicate. Communication in the Prison Service is divided into four main categories:
1. No communication
2. Operational Communication
3. Human Respectful Communication
4. Cognitive Reflection Communication No Communication
It's easy: we do not talk, do not talk, we show that we do everything and continue our fun mode. The officers are separated from the perpetrators and there is almost no interaction.
We say the minimum to get the job and keep the control ("Come here!" There! "" Chow time "" Do this! "" Do not do it! "etc., etc.) While there is still separation between officials and perpetrators, there is more interaction than without communication.
Human Respectful Communication
This includes offenders as a person, to anyone you meet publicly Pro-social communication is effectively taking place at this stage Although the "use" and "thank" use of a perpetrator is punctuated by many correctional officers, this is part of respect for and communicate effectively in a criminal institution. (For more information in the second part of today's corrections)
Cognitive Reflection Communication
This is the most difficult form of communication. It involves a person's willingness to think and change their behavior, thoughts and accept the consequences of their actions. And what is the best we hate the most? Change! And that is why this is the most difficult form of communication / thinking process.
After learning how to communicate effectively, we can reduce the number of daily workplace problems and increase the "security factor" exponentially. The evidence is in pudding …