Effective communication with employees can deliver more efficient operation and help you reach any business, business or essential interaction. As a manager, your communication skills are vital to managing your employees' activities. This basic leadership communication course allows you to become a better manager of yourself and your organization. You will learn how to communicate effectively, helping to maximize work for others.
There are many components of communication. Observe verbal communication skills, students, written records / e-mails, telephone skills, and non-verbal communication. Also, reflect all the people we communicate with: subordinates, peers, supervisors, customers, and groups of people. Also, consider some of the reasons why we communicate: to receive information and to give information, to discipline the subordinates, to make orders, etc.
We will not be able to discover all aspects and components of communication. Rather, we focus on the general principles of effective communication that relate to most situations and we will recall important things for specific situations. We will only use as many "theories" as necessary to understand the basic communication problems. We are primarily talking about what to do to be an effective communicator.
After Completion, We Will Be able to:
1) Identify Communication Problems and Obstacles.
2) Implementation techniques to solve communication problems and obstacles.
3) Presenting the basic general rules of effective communication.
4) Using Special Techniques in Special Communication Situations
This is how to do more, just provide information on communication. You are better prepared to teach skills you can apply to your daily routine. What is communication?
Communication simply sends a message to another person. The message-sending person must first formulate the message in his mind. This includes the report that the sender intends to convey to the other person. In formulating the message's meaning, the sender usually relies on the background attitudes, perceptions, emotions, opinions, education, and experience.
The message is then sent to the student through both verbal and non-verbal gestures. This is understood by the person who receives the message. For this, the student uses his background, attitudes, perception, emotions, beliefs, teaching and experiences.
Effective communication exists between two people when the recipient of the message understands the same as the sender intended. Does it really sound simple? Well, that may be.
Who is responsible for effective communication?
Managers share responsibility for effective communication with individual employees. The manager is 100% responsible for communicating effectively with his employees.
This includes developing an open and trusted climate for communication and introducing good communication techniques to their employees. The employee is 100% responsible for taking advantage of the "communication climate" to express important and relevant content. For example, it is expected that a manager will ask, "Are there any questions?" after giving the employee an assignment, but also expecting the employee to say "I have a question" when employees have to go ahead without asking the driver.
Why do leaders need effective communicators?
o Communication is used so often that "we can not afford to do badly".
o Communicating has a special strength: creating interest, promoting action, reaching an agreement, promoting enthusiasm.
o Communication is the primary method used by managers for employee behavior.
o Communication is based on almost every other leadership. Its mission is to delegate to subordinate staff, motivate employees, introduce leadership skills, train new policies and programs, and advise on performance issues, etc.
o The inspector buried at work.
o The inspector is always in a hurry.
o The supervisor maintains a pre-captured term; small eye contact with employees.
o The supervisor is only with informal partners or bosses (never with subordinates).
o The supervisor tells the staff to "write" instead of the discussion.
o The supervisor never asks, "How will he go?"
Difficulties in communication?
The fundamental source of misunderstanding between the two parties is communication errors, understands the intent of the message differently.
Communication errors occur when there is a difference between the sender and the fact that the buyer thought the sender meant it. The communication error can be caused by:
o Being so busy not listening to what others are saying.
o I'm so interested in what you have to say, just listening to an opening that can lead to conversation.
o You are so sure that you know that the other person will say that he distorts what he has heard to meet the expectation.
o Evaluating and judging the speakers that protect and protect the speaker.
o You can not "see after words" and get the sender's emotional messages.
o Do not talk about the loudspeaker and have been suspicious of what they say.
Even before the first word is spoken, there are many factors that can affect the success or failure of communication. Let's examine these factors to find out what role they play.
Before we ever say a word, others received messages from us. We communicate with others just as we dress and groom. In the book "Dressing for Success", the author notes that the rest of the people propose 17 different things about us, just based on our appearance.
Many businesses use a dress code to guide people to the right type of clothing. In the business world it is common for men to wear coats and ties. It gives it to others that we are professionals. In addition, conservative colors favor the most striking colors. This makes contact, stability, and business-to-business more serious. Recent changes have taken place in this area, always remembering that people will draw conclusions from you based on their appearance. Understand the expectations of the dress code and ensure that you are in line with your corporate position. Communication Interviews
Communication experts say that the credibility of the communicator is a determining factor for effective communication based on past conversations. Credibility refers to the attitudes that the student points towards the true and trustworthy statements of the sender. If the student considers the sender trustworthy, unknowable, trustworthy, warm and friendly, accentuated and not selfish, then the sent message will be more likely. Unless it seems credible to the buyer. we will discount our messages and we will not be able to communicate effectively with it.
Personality of the Communicator
The communicator's personality plays a role both in the formulation of the message and in the message being communicated. Individuals' beliefs, prejudices, feelings, prejudices, and personal experiences lead to the development of a message. Most of the time, this is done quickly, automatically and usually. In addition to influencing what we think and say, our personalities play a role in saying the message. You may know about a case where two leaders sound completely different if they send the same exact message to the listener. For example, the result-oriented manager may speak brief, solid, action-oriented sentences, while another leader may include longer discourse, multiple details, and side-by-side points.
The circumstances and circumstances of our communication play a role in defining success or failure. While many situations affect the sent messages, one of the types that can easily distort our messages is stressful communication. Because of the nature of stress, it makes it difficult for us to "think clearly". In a stressful situation the message may be distorted; the subtle shades of the report can be confused; forget about the information; the smaller points may seem more important than the main points. In addition, the text of the communication may suffer. Insecurity, nervousness and turmoil move in the loudspeaker's voice, resulting in less uncertain statements.
Effective Communication – Verbal Communication
Verbal communication means conversation. The purpose of verbal communication is to send a message to another person so that the other person can accurately understand it as intended by the speaker. A well-communicated message is what the other person can repeat in his own words. Verbal communication can be made more effective:
o We are talking about special rather than general situations.
o Use a specific language, such as "things" instead of "goods".
o Using words familiar to employees; unfamiliar words.
o Include an example to illustrate the point.
o Give us enough details to pass the point.
o Give details of the slow and orderly.
o Practice the five "W" questions in the subject (if any).
Who is involved?
What's up? how did it begin?
When will it happen?
Where is it happening? What do you think you believe it to be?
Why will it happen? Why is this expression important?
Nonverbal communication refers to gestures and body positions that accompany conversation. Everyone shows certain gestures or is absent during the conversation. It is important to be aware of nonverbal communication as it plays a major role in the effective implementation of all communications.
Effective communication occurs when people's verbal message and non-verbal message are all "the same thing." Communication problems occur when the speaker's words say something, but gestures and body language say something.
All of the following are "saying something". In the concrete context, they must meet and strengthen the speech.
o Eye contact.
o The place of our arms and feet.
o The distance we stand for when we talk to them.
where we sit on a table or others.
o Nodding or other head movement.
The manager can use nonverbal behaviors in two ways. First, when you talk, you can observe your nonverbal behavior and try to make sure it matches and emphasizes what it says verbally.
o When taking a position, the driver should have good eyes contacting his subordinates, stand in a straight line, use a solid, but not overwhelming sound, and show what he wants.
o After commenting on the customers, the employee must smile to show friendship, bring eye contact to acknowledge the client's presence, direct his body to the customer, and indicate that he or she wants to help if needed.
The manager can use nonverbal behavior to "listen to what others really say". If the manager notices that the worker is speaking one thing in word, but not literally, the manager must suspect that the verbal message is somewhat "incomplete".
Active listening skills separate the good from the great ones. For example:
An employee who says you can feel comfortable doing a job but who has folded arms, crossed legs, and tight cervical muscles may not feel as comfortable as you think. The manager who suspects this may need to look into the situation. In the written communication, the simpler, the shorter and the better the better. This can be noted with the following equation:
Efficiency = Complexity = Completeness
Try the following tips to reach solid and complete communication. the goal is not to impress your reader with his vocabulary but to pass it on.
o Make sure the words are exactly the expression of the thought; different words can drag away the entire message of the point.
o Clarifying the structure of the sentence; bad grammar, sentences, etc., can distort the desired point.
o Use another paragraph for each complete unit of thought.
o Make sure you have all the information you need.
o Avoid the questions and include the answers in the message.
o Use only relevant words and phrases.
o Make sure the facts, dates, dates, etc. Correct.
o note the tone of the reminder. Make sure it does not contain antagonism or sermon. I strongly suggest that if something is outrageous, it's a good idea to put your thoughts and ideas into a better position. Then make sure you do not send it until you read it the next day. In most cases, you find that what you want to say does not change, but it says it dramatically changes when you are beyond the emotions to which it is assigned.
o Make sure you have a nice look.
Keep in mind that written records serve two purposes: you want the reader to receive the message and want the information as short and quick as possible.
Such written records are a good reflection on you.
Talking on the phone between personal communication and written communication between the information is available from the other person. Phone conversations do not allow us to gain access to the body language of another person, so we miss the nonverbal signs that accompany the words. On the other hand, telephone communications allow us to take into account the voice used by another person, as opposed to written communication / e-mail.
The tone can be used in two ways. First, we can change the tone to confirm what we say verbally. Managers are able to convey competence, honesty and trust in the voice of their voice when they talk to clients or employees.
Second, listen to the voice of other people, just like nonverbal behavior, to check the unspoken feelings and thoughts. To do this, you have to make the words and the voice that carry the words exactly.
When we talk to someone we talked to before, let's listen to the changes in their standard audio quality. Some people talk slowly, loudly or clearly. When these people change their normal sound quality, they send us some extra information. We are looking for signs to see what these changes mean in the usual
tone tones. Do not forget that you can not talk to someone on the phone and someone who is both at the same time and right for both parties.
Chat to a Group
Communicating to a group can be as simple as an advertisement that becomes more complicated than a training program requiring group participation. Most of the information presented in the training relates to communication with the group. The pre-communication factors, such as appearance, credibility, and the particularities of the situation, play a major role in the development of successful presentations. In group settings you can talk effectively and use non-speaking body language to use the words in question. A particularly clever speaker can "read" the non-verbal signs of the whole group and use this information to set up your speech. Why Employee Listening
o Employees can have useful ideas.
o Employees know the causes of workplace problems.
o Employees could be alert to potential problems I have not yet known.
o Employee feelings about things can be one of the pinnacles of future problems. o Signature of Routine Documents.
o Sorting papers.
o Enable long breaks.
o Sleeping glances at the time.
o Challenges the window or the passing disturbances.
o Maintain pre-captured facial expressions.
o Inviting Orders between Employees Between Phrases.
Do not be nervous, with trembling feet, toys, coffee cups, etc. Play.
Incompatibility of Employee Communication
Avoid the following, 19659002] o The employee who has given you bad news is wrong.
o The employee must follow his claim to justify improper work
How to react to the news:
keep his emotions under control; switch to a "problem solving", "take this right" approach. Listen to the good news with praise, recognition and recognition
Active listening has three distinct and important features: awareness-raising skills, skills and responsive skills. Attractive skills are the steps that the speaker makes easily that he does not literally show that he is listening and best "pays attention" to what the other person is trying to say. Maintaining eye contact, eliminating interference and focusing both on verbal and non-verbal issues shows attention-generating abilities.
The Following Skills
These are the skills we use to stimulate conversation; to get the point you are doing. Let's nod over our heads, saying "uh-huh", "I see" and "continue" following the abilities. Creating appropriate questions to recall the point is a next ability that allows silence without jumping. All of the following skills serve two purposes: to tell the speaker that you are "with him" and help him to get to the point.  Answering Skills
Here we determine whether we have received and interpreted the message as intended by the speaker. Say something like this: "If I understand it, you say it …" and continue the paraphrasing that we understand with your own words. Look at the facts and ideas, the main point the spokesman said. Only after we are sure that we have understood the message as intended, we will evaluate, judge, take action, or provide answers or comments.  Communication with the Work – With whom we communicate
Before writing and communicating the message, we are aware of who we are going to post. How and we can communicate depending on who the target audience is.
If we communicate with our direct supervisor, we can prepare, formulate, and present a message in a particular way. For example, if we need help from our supervisor, exploring an open-ended question will give more information than a question that we can or does not answer.
If communication is meant for dialogue, the message is less "formally" made and presented. For example, less background information may be needed as the expert can "easily connect" to the situation described.  Downward Communication
A leader communicating with his or her subordinate may need it differently than others. Clear, concise directions may be the format of messages that the manager gives to his employees. Additionally, the manager can keep track of his many messages: "Do you have any questions?"
Communicating with employees is always a good idea to check understanding. Just buy a minute and ask me what you asked me. This will delete the missed communication. This step is beneficial to both parties, as it allows them to communicate with you, as they have heard and understood the course. This is a critical step in delegating tasks
Communication with Customers
Communication with the customer also affects the formulation and delivery of the message. Messages to clients must be fully accurate and published in a professional and friendly manner.
Purpose of the Notice
When we talk to someone, we usually have a goal. The purpose of the communication depends on the situation and depends on the recipient. The manager can communicate for the following reasons:
o Motivating Employees.
o To teach, educate, or explain a task.
o An employee's advice.
o Request information or assistance.
o Correct the employee's behavior.
o For Socialization
To achieve these goals, communication is changing.
One of my favorite guides tells you that you will be the master of communication to tell someone where to go and wait for them on the road!