Because the three communication skills that create win-win solutions and create trust and respect are as follows:
* REQUEST many questions and
* Summing up periodically, as feedback.
Do you want to be a brilliant communicator? Want to influence others easily? Is this part of the self-development program? If so, learn to listen, ask and summarize.
Let's look closer to each one.
Listening is one of the most important and most effective communication skills. If you would like to have a great conversation or to make a great contact, contact others or want to control and influence people, learn to listen. This is not the same as hearing. This Definition: Intentional Efforts to Understand Your Significance
This means that when you sign up for a voice (you hear), you do some work in your mind and body – to it). For example, interprets the sound to determine, is it important? You question what the meaning of the sound is. You associate the sound with other experiences in your inner mental and emotional databases. Are you asking if the voice needs answers and if so what? Think of the sound of you and others and I have a lot of questions internally about it. So you intentionally make the effort to understand what you have heard – you are listening. Hard Work to High-Level Mental Energy and Concentration
There are two things happening at the same time (at least) in people-to-people communication. There is a level of communication content – what do you communicate? At another level there is the process and the relationship – how and why they communicate? For example, this may include the following: are they communicating in a way that creates trust or suspicion? Mutual respect or contempt? Do you enjoy the experience? Will this communication result in stronger or weaker relationships? Listening can be directed to one or both levels. There is another language that is "listening to the body" of body language – with skillful observation and interpretation. [1959:004] Question is of course questioning and there are different types of issues and different things are achieved. Below are seven very useful types of question:
1. specific, precise, closed questions – very useful for obtaining accurate, factual information (provided the respondent tells the truth). This type of question usually gets the facts, but you may get everything. If you want to do a little more to turn things around, you have to use open-ended questions.
2nd open-ended questions – very useful to get the other person to talk and share opinions.
It's great if you're not sure what you're looking for, or when you want to create contacts, connect or when you want to get in the receiver. if you combine elements 2 and 1 above, you create channel queues in this order. Funnel issues work like a funnel in the sense of being very wide (open questions); listen to your answers and choose something to ask more detailed questions (issues will become narrower); listen to the answers received and ask even more focused questions (eg specific, precise, closed questions).
4th comparative questions – ask the person to think about a situation, think of another situation and compare them. Comparative questions show very well what counts and what they value
5. summarizing the questions – great for verifying that the messages to be delivered are deliberately understood. They will also help you stay under control and make sure that you and others do not leave the whole place (unless you want to)
. short questions – is designed to keep you, the host, the host, and the other person in conversation and advance in communication. The short questions most often are the six words: "what, who, when, how, where?" And why? "The most questionable of these are the questions:" why? "Depending on the situation, handle this question considering the other person as it may seem aggressive or disapproving for the other person, the seventh question type is the lack of a verbal question
In some situations, especially when communicating with another person with sensitive points, the approach that best suits you to shut down maintains supportive eye contact and body language and wait, most people do not like the silence that follows, and the other person may talk more about revealing more information. Of course, here is to be judged that breaks or distresses that are too long can be embarrassing and weakened. how long is it too long
To sum up means to repeat exactly K. The message transmitted time and effort very well spent, because
* ensure understanding
* proves that active listening is taking place
* networking (eg trust, respect, mutual support)
* confirms or clarifies the key points
* Discover all perceived contradictions
* discover all new information
* reinforce openness and honesty
* confirm the common ground
* provides an opportunity to correct the error during the communication process.
Summing is really valuable, but too often is rarely seen in communication. Of course, this is a great test for listening. If you can not exactly summarize what they said, you probably did not listen in the first place (which is very offensive to others, right?)
In summary, this gold triangular communication skills – listening, interrogating, and summarizing – is the key to great solutions and to strengthen trust and respect for others.