Telephone communication is a two-way communication process with rapport (mutual understanding or trust between people).
Initial phone calls
- Eg. "Very Good Morning"
- Identification (bidirectional)
- Eg. "I'm ABC, I'm a business coordinator. I could talk to ABC or ask a meeting with ABC"
- Receive Messages
- Get Confirmation
- Give Feedback
- Call Completion  Greeting
- Pl "Good Morning, XYZ"
- Call Identification
- Eg. "I know who is talking / line"
- Receiving messages
- Eg. "How can I help you"
- Entering Data and Feedback (Collect Caller Accessibility)
- Closing Call
- "Thank You for Your Call" or "Thank You for Calling"
Planning Telephone Calls
- – supporting documents.
- Be aware of time and cost
- Synthesize Basic Information and Conclusions
Your voice on your phone can tell a lot about you and your company so some tips or guides for phone management:
- Variety & Volume – or otherwise boring and monotonous for the student. For example, if you express important points, please slow down. Volume may be a problem for students, do not scream or be so soft between them and make sure no other people in the room are disturbed.
- Be optimistic about the caller and concerns, requirements, and company. Be very polite
- Impact and Interest – Think about the words you use and how they can add effects – what words form the pictures in the caller's half? This increases the interest that needs to be heard – expressed their sincere interest in them.
- Purity and Confidence – Pronunciation of words clearly avoids clapping at the end of sentences and trust what you say, there is no "ers" & "umms"
- Follow the caller number and emphasize important words that are important. Do not pause the sentences. Be eager to call and close the call
- Answering the call as quickly as possible
- Keep all promises – never let the caller persecute
- Always have to be ready with the tools of your trade  Try the same speak the language spoken by the caller
- Show full interest and attention to the caller at all times
- If you can not provide the information requested by the caller, consider the details and offer them for an indefinite period
- If you need to pass the caller details of the caller before handing the caller. Do not call the caller why he calls the call each time he postpones the call
- Show spell, warmth, friendship, and courtesy
- Put the phone back in silence as it may cause a bad impression to the customer  Always do not Keep in mind that telephone clients are not a disadvantage – this is the livelihood of the company.
- You must be allowed to evaluate, judge, determine the conditions, accept or reject any suggestions or statements for the first time and learn the art of good students if they understand the matter well. If you listen, you can communicate effectively.