In today's business environment, with your business, it's important to understand people and culture about your business intentions.
The better you are prepared, the more successful your business is, the negotiations are likely to occur, "we must be careful, we must be careful", this is your choice.
I've included some of the basic strategies and opportunities that increase and improve the level of success when used appropriately. These suggestions are based on years of personal business experience, with real people in the real world. Using this approach and assuring you, it works well.
1. Family culture
2. Reputation – "Savings Face"
3. Name structure
5. Bribery and corruption
6. Gift giving
7. Standard Work Practices
8. Business meetings – preparation
9. Business Meetings – What to Expect
10. Business culture – communication
11. Ask questions
12. Festivals / Holidays
14. Social gatherings
16. Other – Traditional Vietnamese Habits
Although with today's technology we can go about online business, we can only take advantage of these types of scenarios. It does not replace real presence, personally, and falls into the local environment.
I think we often forget the fact that technology is just a tool that can help us do our job, it's about business, about people.
first Family Culture
The first step is to take a business in Vietnam to understand what is the dominant dynamics that determines the parameters of their social structure. By learning about these basic cultural aspects of the Vietnamese society and with a small amount of empathy, we can begin to understand the key elements that form the basis of their society and how to define and influence their business culture.
Chinese Confucianism plays a very important role in their philosophical beliefs and everyday life
– Older people are generally respected and their lifestyle is highly appreciated within the family
– It's apparent why you see several generations of families under one roof
– Man makes the final decision most, if not all matters, the traditional ideal of male supremacy is still working today
– The eldest son of the family is the head of the household, and in this case the elderly person is usually considered an exemplary
– Respect for the ancestors is a common place, as it is the source of life, luck and the most important tenant that preserves its family culture
– They honor their ancestors and often do special ceremonies and rituals on their day of death, for the Vietnamese their deceased elders are the source of their existence
– Birthdays are usually not celebrated by traditional Vietnamese families
– Vietnam is basically a collectivist society where the needs of the group are often placed within the individual, especially in the context of family values
– Family and community concerns are almost always facing business or individual needs
– Family ethos is very important, plays a central role in Vietnamese society
– Families, Expanded Families and Communities Can Affect The Behavior of Individual Family Members, whether Children or Adults
The essence of the "family" is one of the most important features of Vietnamese culture, the "family" of all. And it is worth bearing in mind that Vietnam is also a patriarchal society for family ethos. Most Vietnamese companies have similar degrees of hierarchy.
Vietnamese society is changing rapidly as the country opens, as society becomes more and more rich, with Vietnamese time becoming increasingly "Western" in nature. Part of the long traditions begin to slide.
As younger generations are increasingly exposed to Western culture, some traditional family values of long tradition are destroyed and Western thinking and culture are rapidly becoming more common.
2nd Reputation – "Saving Face"
The concept of saving the "face" occurs throughout Asia, in some cases it does everything that will do its best. In today's more developed Asian countries, this way of thinking is not as strict as it used to be.
– The concept of saving face is still very important
– Fame secures the dignity and prestige of a person, and through families
– In particular, embedded in Vietnamese psychology, "good reputation" is the only thing a family can die after death
As younger, more educated generations begin to build their presence in their own culture, these changes become more pronounced. Some of the traditional beliefs are beginning to take a little step, but do not underestimate the impact; "Good reputation" will be in Vietnam's business negotiations.
3rd Name structure
– Names are written in the following order: 1. Family name. 2. Middle name and 3. First name (Christian name)
– The name of the family was first placed because it emphasizes the inheritance of the person, the family, as mentioned above, the "family" of all
– The middle name "Thi" indicates that the woman, "Van" indicates that the male man
– In more important cases, use the family name, the middle name, and finally the given name
– Using the word "Thua", which means "please"
– A person who is older or higher than yours by name is disrespectful; whether within the family or in relative relationships, always include their name with the first name
– Generally, women do not shake hands with each other or with men; they are slightly curled to each other
– If it is between age and rank, people of higher rank are usually welcomed
5. Bribery and Corruption
Be aware that all forms of Vietnamese society exist at all levels; this is an integral part of culture and has long been. One of the main reasons for this is that the "normal" wages in the Vietnamese business sector are very low, which includes government departments. At the lower end of the scale monthly payments are as low as $ 100 (US) per month.
– Recommended resource: Transparency International
The 2012 Corruption Correction Index, which includes 174 countries, the higher the number, the more corrupt a country:
o Vietnam – 123
o Cambodia – 157
o Laos – 160
o Myanmar – 172
– Recommended resource: Tuoitre News
Generally recognized, sensitive area, from an ethical point of view, must make its own choices. Some business lines are different from others so you have to pay. All I can suggest is to do a decent research, from which you can deduct your own conclusions and make informed choices.
I suggest research to focus on "how" and "where" understanding of commissions. Somewhere along the line you pay commissions, whether you know it or not. You need to know where it will happen, how it will happen, and most important what it will cost, get ready.
Make sure that when you are in business in Vietnam, you are as close to the source as you buy products, you can only deal with manufacturers.
The farther you are the people who can actually do the job, the more you will be, because everyone has to get the commission you pay.
Gifting in Vietnam is a common practice and can not be considered as any bribery; these thanks gifts do not have to be costly and should be considered a small sign of small recognition.
It may be surprising how grateful the Vietnamese are when they give them small presents, good Some options are available instead of further negotiations
– Chocolate / Candy
One of the most effective gifts you can give, small souvenirs that represent your own country. For example, if you are from Australia or a dozen, a small keychain, kangaroo, koalas, boomerang, etc., then they will cost you a few dollars.
Let's go for the length of their packaging, glossy wrapping paper. This kind of approach will look for lots of "brownie points", far more than what this gift is for you to buy, this is a fantastic investment for the future
7. Standard Work Practices
Standard Business Hours are available from 8am to 5pm Monday to Friday in major cities. Some corporate offices and government agencies are half-day on Saturdays. Hours may be different in regional areas, and shops may be closed for one hour or more during the lunchtime.
– In Vietnam's business, the English language is widely spoken by Vietnamese businessmen. Do not assume the assumption that English is enough to give you all the information you need.
– The longer you go to the regional areas and provinces, the harder it is to find these small family houses for businesses and the less English they speak. So plan your trip well enough to cover every case
If you have any doubts, take a translator and save yourself for a bunch of headaches. Finding the right translator is very important and is not an easy process. Here I would suggest that your translator signs a confidentiality agreement with one company.
One of the English and one Vietnamese instances that both copies are signed and are certainly original to your records. You must be assured that your hired translator is on your side, not theirs (commission).
8th Business Meetings (Preparation)
Vietnamese businessmen plan ahead of business ahead of time, a few weeks ahead is unpredictable, especially if they know they come from another country. There are a lot of preparations for this type of meeting; you have to do the same.
– The first meeting is, in many ways, the most important one, the agenda can be used as the starting point for the most important debates. Minutes, notes, decisions, actions, deadlines, etc
– Before the meeting, I would suggest sending a written agenda item (a list) that specifically describes the objectives of how, where, when, when, who, etc.
– Send an official business report to everyone who attended the meeting within 24 hours of the meeting
– Remember that you have the opportunity to arrange the first meeting (s) at the hotel where you are staying. This saves a lot of spate if you do not know the way. You also have the advantage of being in "neutral" areas and you may not have to deal with many people in the first round
– Later, when you narrow your choices, you can organize appointments at your premises. This is definitely mandatory before deciding who to do business (How do you know that their business activity is actually what he is doing?)
– First you will know who will be in the meeting, know your name and address, and try to send your agenda directly to you. Rather than relying on a single organization to distribute its agenda to the right people internally
– If you really want to push them, then you can; a) accept the agenda for Vietnam, and / or b) hire a translator at the meeting. If you do this, do not tell them to bring you
– We always assume that the commands of other parties in English (conversation) will not be as good as their English reading ability
As they say, "the-devil-in-detail" by taking the time and makes an effort to move this level of detail to a much shorter time
1. This gives you some control over the events
2. You will be impressed with them, and as a result you will receive great respect ("face")
3. You can move your negotiations much faster
4. You have created a framework that both parties understand and are able to work within.
Most importantly, you have given "unpalatable" a way to handle any problems or delicate issues, now about the issue, not about the person. ] 9. Business Meetings (What To Expect)
Accuracy Is Extremely Important; it is worth discussing in time, do not risk it. Some places are very difficult to find, to plan to seat the seat 15-20 minutes in advance. It takes time to focus and allows the surrounding environment.
– When you first look carefully at the seat layout at the seat, this gives you some indication of inner retention
– Do not be surprised if the highest seat of the seat does not sit in the seat. If you propose the proposed approach, you can at this point get a fine check, take the most out of it and handle it very gently.
– Most likely representative of the meeting is the person who speaks best in English, but it is not very likely that this person will be the actual decision-maker
– When we never say anything at the meeting, the best answer is something similar; "yes, you have to go and have to think" or "yes, but I have to go home with my colleagues" or "I do not have the authority to make that decision"
– When asked "How long is it", do not give out this information. Answer something like this: "When I finish all my business, I'll be home" or "When I'm done, I'll be home."
Always smile, even if you do not say, or are confused or unsure. If something "blue" suddenly appears, something totally disrespectful, carefully consider what it is. Be sure to check for the consequences of this new information before moving on to the rest of the agenda
. Business Culture (Communication)
Vietnamese companies are generally very hierarchical; the highest-ranking business person usually exercises the greatest influence in the decision-making process. Titles are very important in Vietnam's business culture as status is due to education and age.
We get great respect and respect for the work of our staff, supervisors and executives, with a few key points in mind. Vietnamese relations are relatively formal and tending to take the time for the Vietnamese to get acquainted with their foreign counterparts before doing business
– Vietnam may be suspicious of those who are not first well aware of, so be sure to spend time in the first encounters to get to know each other better
– It is important to use titles whenever possible, respect, while "face"
– When referring to each other, Vietnamese people use a person's address, followed by their first name and not the surname (eg, John)
– It is recommended that all written documents be translated to Vietnam as their business partners in Vietnam do not necessarily indicate they do not fully understand. If you're not sure they are really in English, a rental engine can be very valuable
– As in most Asian countries, business cards are usually used in Vietnam; it is a good business etiquette to print your business contacts in English and Vietnamese
– If you offer your business card for the first time, with both hands, introduce the Vietnamese language up and toward the recommended person
– Negotiations can be quite lengthy and time-consuming, as the Vietnamese want to look at everything and consult with their own groups before they reach an agreement
Business in Vietnam is also quite slow, as many bureaucracies need to be conducted before the transaction can be finalized. Make sure that all official (government) documentation is correctly filled out, stamped, and verified by all relevant government bodies
– Most Vietnamese have a tendency to hide their feelings, avoid conflicts and confrontation, in order to avoid insult or embarrassing anyone. For example, "Yes" may not be a positive answer, but it can be a polite answer to avoid hurting the feelings of the person in question (you really need to tell the difference)
– Vietnos usually smile when they do not want to respond to an embarrassing question or if they do not want to harm the person concerned
– A Vietnamese will smile when a person of age or status is grieving to show them that they still respect the scolding people and do not hold any strife. (This behavior may be interpreted as a challenge or offensive to the West, but reality is a part of their nature and a cultural norm.)
A word about nonverbal communication should be cautious about language, gestures, tone and facial expressions in the Vietnamese body. The assumptions and deductions that we can make as a Western from our previous experiences are likely to be slightly further.
You can use the same gestures, but part of these gestures you know, can make something
Finally, when an appointment is closed, it always ends with a positive note, a well-placed flattery is long and always remembers a smile, smile … ïï¿½ï¿½
11. Questioning a Question
When a Vietnamese person poses questions to you, they do not consider them as offensive or harsh in their culture to ask personal questions about age, marital status, pay, religion, etc. With respect.
You know anything about the people you are dealing with, some informal, casual conversations, and ask the following types of questions.
– Are you single or married, have a child, age, gender, etc?
– What are your qualifications, grades, where did you go to Unira, etc.?
– Have you been overseas, where did you do it?
– How long do you work for this company?
To keep the conversation light and gentleness, this kind of study serves a number of useful purposes; create a certain relationship and comfort with the others, give you some idea of the skills and easily find out who speaks the best in English.
12th Festivals / Holidays
Tet, this year, the country is virtually "stalled", and although officially a four-day holiday, these holidays can start earlier and take longer. I would suggest that a week before "Tet" and a week later, there is little sense in scheduling appointments and doing business.
For many Vietnamese, this freedom is extremely important; they all try to fit together under one roof as a family unit to celebrate the "New Year" of China.
– Lunar New Year, the most important annual festival
– This is the first day of the calendar day
Tet Trung Thu
– Tet Trung Thu is located on the fifteenth day of the 8th month, at the Autumn Festival
Vietnamese often do not say "thank you" because it matters to you. When they do, they really mean, and their form of gratitude can last for a lifetime. They will not be happy until somehow find a way to repay the kindness they have shown to them.
14th Social Conventions
In the social context, when referring to each other, they often use the term "sister" or "nurse".
This term is a sign of respect; the younger members of the group who recognize the older people by referring to them as their "sister" or "sister".
If a Vietnamese person wants to "sister" or "sister" to the west, in occasional conversations of social gatherings, you have been honored by your actions. This alone is a huge victory; congratulations to yourself because you are doing extremely well.
It is the oldest gift in social situations and informal gatherings that is automatically considered to be the leader. Superstitions
The Vietnamese are very superstitious; A good example of this is the "owl", in Western society it is usually a symbol of wisdom or a wise one. The Vietnamese are the bad reason for the owl, the bell of death.
Whatever happens, it does not become a "bad" sign for them; if Vietnamese businessmen who look in their hands are "lucky" they will go far enough to ensure not only your businesses, but your friendship
16. Other Traditional Vietnamese Customs (useful to know)
Friendships are highly appreciated, especially among close friends, often with blood relatives; most Vietnamese are warm, friendly and hospitable.
– If a child is born, he is one year old
– When women are married they do not change their name
– His eldest son is to keep the ancient worship at home
– If a parent dies, children usually expect marriage for three years
– If a spouse dies, you will have to wait a year before your remarriage
– If a brother dies, other brothers must wait one year before marriage
If you have a serious business intent in Vietnam, there is no substitute actual presence "in-situ" viscerally associated with your local environment. Spend some time to get acclimatization, get the space, the sights, the sounds and the smells "feeling".
Discovering and walking on foot, they stop here and there and watch the Vietnamese people their daily lives. It's not just what they are doing, they are more in the real way they do it.
Finally, do not forget networking, get out on the streets, and look for Westerners who live or work in Vietnam. Meet them with a conversation, you will be surprised by the richness and experience of knowledge that people have accumulated. In the right circumstances, you may be able to touch your network now that time and effort have spent a good amount of beer.
I love you, dear reader, is the best luck with business negotiations and I hope this article has provided you with some useful insights that can make business negotiations easier and more effective in Vietnam.
Thank you for reading this article.